An AI agent that answers from your business info, and knows when to hand over

It answers your customers on WhatsApp, Messenger, Instagram, TikTok and your website chat from the knowledge you reviewed, takes the specific actions you switch on, and hands the conversation to your team with a summary when needed.

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From setup to its first reply

01
Add your business knowledge
Your profile, products and prices, FAQs and policies. Type them in, or import them from your website or your Facebook or Instagram page.
02
Review it before saving
Whatever is imported shows up for you to review and edit first, and you can update it any time from the AI agent's page.
03
Set its persona and rules
Name, role, dialect (Egyptian, Saudi, MSA, English), greeting, your instructions, disclosing that it's an AI assistant, and when it works: always, or only after hours.
04
Try it without sending
In the playground you write as a customer and see its replies without anything reaching anyone, and you can save conversations as quality tests it answers again after each change.
05
Switch it on for your channels
The “Who answers your customers?” page shows, per channel, whether a bot, an AI agent or the team replies, and warns you about clashes.

Answering is one thing, acting is another

Answering a question

It searches your business knowledge and replies with text, with up to 3 buttons to pick from. It reads the last 3 photos or PDFs a customer sends, and gathers consecutive messages before replying.

Taking an action in Waselhom

A step that changes something in your account, and only runs if you switched it on for the agent. Available on Growth and Scale.

The actions it can take

Save customer details
Saves details the customer mentions (such as their name or address) to their profile.
Record an order
Writes the order as an internal note in the conversation and creates an urgent task for your team to fulfil it. It doesn't create an order in a store or another system.
Follow-up task
Creates a task with a due date to follow up with the customer later.
Book an appointment
Offers the open times of a service from your booking settings and books the one the customer picks; it never offers a time that isn't free.
Payment link
Sends a payment link from your own Paymob or Moyasar account once the customer agrees to a price from your information, up to a maximum amount you set.
Look things up in your systems
Read-only (GET) HTTP tools to your company's systems, such as an order's status. Tools that need approval aren't used.

When does it hand over to a colleague?

You pick the rules; when one applies it stops and leaves the conversation to your team, with an internal note summing up what was said:

The customer asks for a person
A complaint
A question outside the business knowledge
Topics you choose
The month's AI agent replies are used up

It also stops by itself when someone on your team replies in the conversation. Questions it couldn't answer reach your team, and your answers join its knowledge.

How your team follows up after a handover

Ahmed Abdelrahman
Hi, I'd like to order the brown leather bag from your ad
AI agent
Hi Ahmed 👋 It comes in brown and black for EGP 1,250. Where should we deliver it?
Ahmed Abdelrahman
Brown, to Abbas El Akkad St, Nasr City
Customer details saved
AI agent
Done ✅ Brown bag, EGP 1,250 with free shipping, arriving in 2 days. Shall I confirm the order?
Ahmed Abdelrahman
Yes, confirm it
New order recorded
Owner: Sara MahmoudTask: Prepare the order

What counts against the quota?

Each reply the AI agent sends a customer counts as one of the month's replies: 500 on Starter, 2,500 on Growth, 10,000 on Scale and 200 in the trial. The quota is monthly on annual billing too.
Reply suggestions for your team (✨), conversation summaries and the purchase-intent score don't count against it.
When the quota runs out it tells the customer a colleague will follow up and hands the conversation to your team until the quota renews next month.

Plans and quotas in detail

Example: a clinic takes a booking after hours

1At 11 pm a customer asks on WhatsApp about a dermatology visit.
2The AI agent (on after hours) answers with the price from the clinic's information and offers the nearest open times.
3The customer picks one; the appointment is booked and shows in appointments and on the customer's profile.
4The customer asks about medical insurance, which isn't in the knowledge: the agent hands the chat to reception with a summary, and the question is logged for you to add its answer.
5In the morning the team finds the conversation assigned, the appointment booked and the summary ready.

An illustration, not customer data.

Limits to know

It can make mistakes like any AI system, so review its knowledge, test it before switching it on, and keep an eye on its conversations.
It works on text channels only. A voice AI agent for calls isn't available yet.
Its actions (booking, payment links, recording orders, HTTP tools) aren't on the Starter plan.
It doesn't send template messages or start conversations: it answers people who write to you, within the reply window each platform sets.
It doesn't change data in your outside systems: HTTP tools are read-only.

FAQ

Got a question?

Still deciding?

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Does it reply in my customers' dialect?

You pick each AI agent's dialect: Egyptian, Saudi, MSA or English.

Does Waselhom use my conversations to train AI models?

No. Under the privacy policy, conversation data isn't used to train or improve models, and one company's data isn't shared with another.

Can it work only after hours?

Yes, you choose whether it works always or only outside working hours.

What if someone on the team replies in the same conversation?

The AI agent stops replying in that conversation and leaves it to your colleague.

Does it tell customers it's an AI assistant?

You can switch on disclosing that it's an AI assistant in its settings.

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