Instagram: messages and comments
The comment asking “how much?” becomes a private message and a conversation in the inbox, automatically or in one click.
What you can do
- Connect through a Facebook page or Instagram login directly
- Keyword auto-replies on comments
- A private message to the commenter opens a full conversation
- Hide comments with links or phone numbers
- AI agent
Office hours are over and messages pile up?
An AI agent trained on your products, prices and policies answers in seconds, 24/7, and hands over to a human when needed.
- Inbox
Messages spread across numbers and accounts?
WhatsApp, Messenger, Instagram, TikTok and website chat in one inbox, with the whole team on the same number.
- CRM
Reply in one app, log the customer in another?
A full customer profile next to the chat: stage, tags, calls, appointments and payments.
Up and running in 3 steps
- 1
Connect your channels
WhatsApp, Facebook, Instagram and TikTok by signing in to your account, or try a sandbox channel without a Meta account.
- 2
Teach the AI agent
Paste your website or page link; it pulls your profile, products and FAQs, and you review and save.
- 3
Your team replies from one place
Invite colleagues, decide who answers what, and follow everything from the dashboard and reports.
More platforms in Waselhom
All in the same inbox, on the same customer profile.
- Official WhatsApp BusinessYour number on Meta's Cloud API directly: the whole team on one number, with interactive messages customers answer in a tap.Learn more about WhatsApp
- Your Facebook page's MessengerPage messages in the same inbox, with buttons shown to customers as quick replies.Learn more about Messenger
- TikTok for BusinessYour account's messages and video comments next to every other channel, with auto messages that welcome people coming from a video.Learn more about TikTok
- Chat on your website, or without oneOne line of code on your site, or a standalone chat link and QR if you have no website. Visitors who leave can continue on WhatsApp or email.Learn more about Website chat
- WhatsApp calls and a browser phoneCustomers call from WhatsApp, the call rings the right team in the browser, and it's recorded and summarised by itself.Learn more about Calls
- Every comment on one pageFacebook, Instagram and TikTok comments together, with “awaiting reply” status and wait time, and rules that reply and hide by themselves.Learn more about Comments
Start today, and see the difference from the first conversation
Connect your number, or try a sandbox channel without a Meta account, in under 5 minutes.
- ✓ 7 days free, every feature
- ✓ No credit card
- ✓ Arabic-first, for Egypt and Saudi Arabia